Returns & Exchanges Policy

In the unlikely event you receive a faulty or incorrect product, please email within five days of receiving your parcel. Please include your full contact details and original invoice number as well as photos of the item being returned. Once we advise that a purchase may be returned we will issue you with a return authorisation number.
Please choose your purchase carefully as Sarmini Jewellers does not accept returns on sale items or for change of mind.
Items being returned must be in the original condition they were sent. Returns must be received within 14 days from confirmation of the returns approval.
Refunds will be credited to the original method of payment.
Once approval has been received from Sarmini Jewellers, please pack up the goods using the original packaging and return to the below address, including the original tax invoice in the box. We recommend using Registered Post or trackable courier as Sarmini Jewellers takes no responsibility for returned items lost in transit.

Sarmini Jewellers
Bird Cage Handcraft Pty. Ltd.
ATT: Product Returns
Shop 11 Level 2 Queen Victoria Building 455 George Street NSW 2000

Once the product has been returned to our Sydney facility we will assess the goods and either replace or issue a full refund. The cost of returning the goods will also be refunded if the product is deemed faulty.